Refund policy
Return and refund policy
You have 30 days from the day you receive your order to return it. This exceeds the 14-day statutory cooling-off period (wettelijke bedenktijd) you are entitled to under Dutch and EU consumer law.
Conditions
- Items must be unworn and unwashed, with all original tags still attached.
- Items must be returned in their original packaging.
- For hygiene reasons, items supplied in sealed hygiene packaging cannot be returned once that seal has been broken.
How to return
- Email support@kayda.nl with your order number.
- We send you a return label and instructions.
- Drop the parcel off at any PostNL point.
- Once we have received and inspected your return, we refund your original payment method within 14 days.
Return costs
Return shipping costs €4,95 and is deducted from your refund. If an item arrived faulty or damaged, or if we sent you the wrong product, we cover the return costs in full — please contact us and we will make it right.
Exchanges
We do not process direct exchanges. The fastest way to get a different size or colour is to return your item and place a new order.
Faulty items
You are entitled to a product that conforms to the agreement (conformiteit). If your item is faulty, contact support@kayda.nl with your order number and photos, and we will arrange a repair, replacement or refund.
Kayda
The Netherlands
Chamber of Commerce (KvK): 97011304
VAT: NL867873383B01
General: info@kayda.nl · Orders & returns: support@kayda.nl