Terms of service

Terms of service

1. Company details

Kayda
The Netherlands
Chamber of Commerce (KvK): 97011304
VAT: NL867873383B01
General: info@kayda.nl · Orders & returns: support@kayda.nl

2. Applicability

These terms apply to every offer made by Kayda and to every agreement concluded between Kayda and a customer through our online store.

3. Prices

All prices are shown in euros and include VAT. Shipping costs are shown separately at checkout before you complete your order. Kayda is not bound by obvious errors or typing mistakes in prices.

4. Order and agreement

The agreement is concluded once you have completed your order and received our confirmation email. Kayda reserves the right to refuse an order or attach conditions to it.

5. Payment

We accept iDEAL, credit card and Klarna. Payment is made at the time of ordering, unless a Klarna instalment option is chosen — in that case Klarna's own terms apply.

6. Delivery

We ship with PostNL. Delivery times stated in our shipping policy are indicative and never constitute a strict deadline. Orders are delivered no later than 30 days after the order, unless agreed otherwise.

7. Right of withdrawal

As a consumer you have a statutory cooling-off period of 14 days after receiving your order, during which you may cancel the agreement without giving a reason. Kayda voluntarily extends this to 30 days. See our return policy for the conditions and process.

8. Conformity and warranty

Kayda guarantees that the products conform to the agreement and to the specifications stated in the offer. If a product is faulty, your statutory rights apply in full.

9. Liability

Kayda's liability is limited to the amount of the order concerned, except in the case of intent or gross negligence, or where liability cannot be limited by law.

10. Complaints

Complaints can be sent to support@kayda.nl. We respond within 14 days. You may also use the EU Online Dispute Resolution platform.

11. Applicable law

Dutch law applies to all agreements between Kayda and the customer.